All systems operational

Data Loads to Destinations

Resolved
Operational
Started about 1 month ago Lasted about 7 hours

Affected

Load and Storage
Customer Data Load Destinations
SFTP
FTP
PostgreSQL
Google GBQ
Updates
  • Resolved
    Resolved

    Summary: We identified and quickly resolved an issue that affected the correct sending of data loads to the destinations. This resulted in a delay of approximately 4 hours in data processing and availability.

    Issue Details: Our monitoring systems alerted us to irregularities in the data load processes destined for destinations. The issue was promptly investigated by our technical team, who discovered a configuration anomaly affecting the data transfer pipeline.

    Actions Taken: Immediate corrective action was taken to rectify the identified issue. Our team worked diligently to ensure that the data integrity remained intact and that all pending data loads were processed successfully.

    Current Status: We have resolved the issue, and all systems are operating normally. The delayed data loads have been successfully sent to the data warehouses, and you should now have access to all your latest data.
    We are conducting a thorough review to prevent this issue from recurring and are implementing additional monitoring and safeguards.


    We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

    Should you have any questions or concerns, please don't hesitate to contact our support team.

  • Identified
    Identified

    Summary: Our technical team has identified the cause of the issue affecting the data loads to destinations. The issue has been traced to a configuration anomaly within our data transfer pipeline.

    Current Impact:

    • Data loads to the destinations have been delayed. We estimate a delay of approximately 4 hours.

    • Our team is implementing corrective measures to resolve the issue.

    Next Steps: We are taking immediate steps to correct the configuration issue and will proceed with processing all pending data loads.

  • Investigating
    Investigating

    Summary: We are currently investigating reports of issues with data loads not being sent to the data destinations. Our technical team is actively looking into this matter to identify the cause and implement a swift resolution.

    What You Need to Know:

    • Some may experience delays in data availability.

    • Our team is prioritizing this issue to minimize impact on your operations.

    Next Steps: We are working to identify the root cause and will provide updates as more information becomes available.