Improvado Inc. - Delivery Delays To Destinations – Incident details

All systems operational

Delivery Delays To Destinations

Resolved
Operational
Started over 1 year agoLasted 5 days

Affected

Load and Storage

Degraded performance from 7:19 PM to 3:04 PM

DBAccess / Storage

Degraded performance from 7:19 PM to 3:04 PM

Google BigQuery Managed by Improvado

Degraded performance from 7:19 PM to 3:04 PM

Customer Data Load Destinations

Degraded performance from 7:19 PM to 3:04 PM

SFTP

Degraded performance from 7:19 PM to 3:04 PM

FTP

Degraded performance from 7:19 PM to 3:04 PM

Updates
  • Resolved
    Resolved

    Details of Resolution:
    - We identified and corrected a configuration issue within our data transfer pipeline that was causing delays. This was a critical step in ensuring the smooth operation of our data transfer processes.
    - Following the correction of the configuration issue, we are pleased to report that all pending data loads have been successfully sent to their respective data destinations.

    To prevent the recurrence of similar issues and to enhance the reliability of our services, we are undertaking a comprehensive review of our current systems and processes. This review aims to identify potential vulnerabilities and implement necessary improvements.

  • Monitoring
    Monitoring

    Update on Extraction/Load Processes
    We're pleased to announce that the recent fix has been successfully implemented. Our team is currently monitoring the outcomes to ensure everything is running smoothly. As of now, all extraction processes and loads are functioning as expected. We appreciate your patience and understanding during this time.

  • Investigating
    Investigating

    Summary: We are currently investigating reports of issues with data loads being delayed to the data destinations. Our technical team is actively looking into this matter to identify the cause and implement a swift resolution.

    What You Need to Know:

    • Some may experience delays in data availability.

    • Our team is prioritizing this issue to minimize impact on your operations.

    We recognize the vital role our services play in your daily operations, and we are dedicated to resolving this matter quickly. A detailed update will be provided tomorrow morning. We are actively working to mitigate any disruptions and deeply regret any inconvenience this may have caused.