Improvado Inc. - Data Load Delay – Incident details

All systems operational

Data Load Delay

Resolved
Partial outage
Started over 1 year agoLasted about 6 hours

Affected

Load and Storage

Partial outage from 1:14 PM to 3:23 PM, Operational from 3:23 PM to 7:29 PM

Customer Data Load Destinations

Partial outage from 1:14 PM to 3:23 PM, Operational from 3:23 PM to 7:29 PM

SFTP

Partial outage from 1:14 PM to 3:23 PM, Operational from 3:23 PM to 7:29 PM

FTP

Partial outage from 1:14 PM to 3:23 PM, Operational from 3:23 PM to 7:29 PM

PostgreSQL

Partial outage from 1:14 PM to 3:23 PM, Operational from 3:23 PM to 7:29 PM

Google GBQ

Partial outage from 1:14 PM to 3:23 PM, Operational from 3:23 PM to 7:29 PM

Updates
  • Resolved
    Resolved

    Incident Description: A configuration error was identified as the root cause of significant delays in data transfer processes, impacting the smooth operation of our services.

    Resolution Details: The issue was promptly addressed by correcting the faulty configuration, which immediately resolved the delays in data transfer. All data loads that were pending due to this issue have now been successfully transmitted to their intended destinations.

    Follow-up Actions: To prevent recurrence of similar issues and to enhance overall service reliability, a comprehensive review of our existing systems and processes is being initiated. This review aims to identify and address potential vulnerabilities and to implement necessary improvements to our operational framework.

    Status: The incident has been resolved, and measures are being taken to strengthen system robustness and reliability.

  • Monitoring
    Monitoring

    Incident Report: Update on Load Process Adjustments

    Incident Description: Recent modifications were made to the extraction and load processes to enhance system performance and reliability. Following these adjustments, a fix was implemented to address specific issues identified during the process.

    Current Status: The implemented fix has been successful, and the functionality of the data loads has been restored to normal operation. The team is actively monitoring the system to ensure stability and optimal performance.

    Actions Taken:

    • Successful implementation of the necessary fix to the load processes.

    • Continuous monitoring of the system post-implementation to detect and resolve any anomalies at an early stage.

  • Investigating
    Investigating

    Incident Description: We are currently managing an issue related to delays in data loads to designated data destinations. This incident has been reported by our Internal Alert system and is under thorough investigation by our technical team.

    Current Status: Our technical team is actively investigating the root cause of these delays to implement a resolution as quickly as possible. We are committed to minimizing the impact this may have on your operations.

    Impact: Users might experience delays in data availability. We recognize the inconvenience this may cause and are making every effort to address the delays promptly.

    Actions Taken:

    • Immediate prioritization of the incident by our technical response team.

    • Ongoing investigation to identify and rectify the underlying cause of the data load delays.

    Next Steps: We will continue our efforts to resolve this issue and plan to provide a detailed update by tomorrow morning. Our goal is to restore normal service operations as swiftly as possible and prevent future occurrences.