Incident Description:
We wish to inform you of a significant issue that occurred within our data extraction process for the Facebook API, resulting in a delay in data delivery. The root cause was identified as incorrectly implemented changes in our system. To rectify this, we rolled back these changes, which, while necessary, caused an additional, albeit expected, delay in data delivery.
Current Status:
Currently, the system is stable, and we have implemented ongoing monitoring to ensure its continued stability. Data delivery has resumed but is experiencing a delay of several hours as the system returns to normal operation.
Expected Resolution Time:
We anticipate that normal data delivery schedules will resume after a 2-hour delay from the implementation of the corrective measure..
We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future. Thank you for your understanding and patience as we work through these challenges.
