Improvado Inc. - Notice history

All systems operational

Improvado Platform - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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AI Agent - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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100% - uptime
100% - uptime

Facebook - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Google Universal Analytics - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Google Ads - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Adobe Analytics Data Feed - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Google Campaign Manager - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Google Campaign Manager (by Advertiser) - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Google Display & Video 360 - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Twitter - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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The Trade Desk Api - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Facebook Pages - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Snapchat Ads - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Google Analytics 4 - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Bing Ads (Microsoft Advertising) - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Marketo - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Reddit - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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100% - uptime

Google Spreadsheet - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Email - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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SFTP/FTPS - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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AWS S3 - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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File Import - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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100% - uptime

Improvado Dataprep - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Transformation Wizard - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Recipes & Dashboards - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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100% - uptime

DBAccess / Storage - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Google BigQuery Managed by Improvado - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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100% - uptime

SFTP - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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FTP - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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PostgreSQL - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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Google GBQ - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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Amazon S3 - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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Snowflake - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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AWS Redshift - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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SAP Hana - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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Microsoft SQL - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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Google GCS - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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Azure SQL - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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Databricks - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 99.71%

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100% - uptime

Notification Center - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Email Services (SMTP) - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Billing Dashboard - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Dataflow Dashboard - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Notice history

Apr 2024

Delivery Delays To Destinations
  • Resolved
    Resolved

    Details of Resolution:
    - We identified and corrected a configuration issue within our data transfer pipeline that was causing delays. This was a critical step in ensuring the smooth operation of our data transfer processes.
    - Following the correction of the configuration issue, we are pleased to report that all pending data loads have been successfully sent to their respective data destinations.

    To prevent the recurrence of similar issues and to enhance the reliability of our services, we are undertaking a comprehensive review of our current systems and processes. This review aims to identify potential vulnerabilities and implement necessary improvements.

  • Monitoring
    Monitoring

    Update on Extraction/Load Processes
    We're pleased to announce that the recent fix has been successfully implemented. Our team is currently monitoring the outcomes to ensure everything is running smoothly. As of now, all extraction processes and loads are functioning as expected. We appreciate your patience and understanding during this time.

  • Investigating
    Investigating

    Summary: We are currently investigating reports of issues with data loads being delayed to the data destinations. Our technical team is actively looking into this matter to identify the cause and implement a swift resolution.

    What You Need to Know:

    • Some may experience delays in data availability.

    • Our team is prioritizing this issue to minimize impact on your operations.

    We recognize the vital role our services play in your daily operations, and we are dedicated to resolving this matter quickly. A detailed update will be provided tomorrow morning. We are actively working to mitigate any disruptions and deeply regret any inconvenience this may have caused.

Data Loads to Destinations
  • Resolved
    Resolved

    Summary: We identified and quickly resolved an issue that affected the correct sending of data loads to the destinations. This resulted in a delay of approximately 4 hours in data processing and availability.

    Issue Details: Our monitoring systems alerted us to irregularities in the data load processes destined for destinations. The issue was promptly investigated by our technical team, who discovered a configuration anomaly affecting the data transfer pipeline.

    Actions Taken: Immediate corrective action was taken to rectify the identified issue. Our team worked diligently to ensure that the data integrity remained intact and that all pending data loads were processed successfully.

    Current Status: We have resolved the issue, and all systems are operating normally. The delayed data loads have been successfully sent to the data warehouses, and you should now have access to all your latest data.
    We are conducting a thorough review to prevent this issue from recurring and are implementing additional monitoring and safeguards.


    We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

    Should you have any questions or concerns, please don't hesitate to contact our support team.

  • Identified
    Identified

    Summary: Our technical team has identified the cause of the issue affecting the data loads to destinations. The issue has been traced to a configuration anomaly within our data transfer pipeline.

    Current Impact:

    • Data loads to the destinations have been delayed. We estimate a delay of approximately 4 hours.

    • Our team is implementing corrective measures to resolve the issue.

    Next Steps: We are taking immediate steps to correct the configuration issue and will proceed with processing all pending data loads.

  • Investigating
    Investigating

    Summary: We are currently investigating reports of issues with data loads not being sent to the data destinations. Our technical team is actively looking into this matter to identify the cause and implement a swift resolution.

    What You Need to Know:

    • Some may experience delays in data availability.

    • Our team is prioritizing this issue to minimize impact on your operations.

    Next Steps: We are working to identify the root cause and will provide updates as more information becomes available.

Mar 2024

Facebook Pages Deprecated Metrics
  • Resolved
    Resolved

    Resolution: We've identified all failed extractions cause is isolated to the deprecation of specific metrics.

    Actions Taken: We have automatically reattempted all failed extractions using updated parameters to exclude the deprecated metrics. These extractions now appear successful, ensuring continuity in your data reporting.

  • Identified
    Identified

    Issue Summary: Some of the metrics previously available through Facebook Pages API have been deprecated. This may affect the data you rely on for your analytics and reporting. https://developers.facebook.com/docs/platforminsights/page/deprecated-metrics
    Affected Services: Due to the deprecation of certain metrics, any extraction orders that include these metrics may fail. This includes both historical data requests and ongoing data extraction setups.

Feb 2024

Facebook Pages - Extractions Unsuccessful
  • Resolved
    Resolved

    Resolution: Facebook resolved the bug within their API.
    Actions Taken: New Fans Organic Unique     and New Fans Paid Unique have been enabled again
    Restored Services:     Completed historical data extractions starting from February 15th to ensure data integrity and consistency. All extractions were successful without discrepancies.

  • Identified
    Identified

    Cause of Issue: Facebook API bug for New Fans Organic Unique and New Fans Paid Unique
    Workaround: New Fans Organic Unique and New Fans Paid Unique metrics were temporarily deprecated to allow extracts to function

  • Investigating
    Investigating

    We are currently investigating this incident.

    Issue Summary: No successful extractions.
    Affected Services:
    Datasource: Facebook Pages
    Report type: Pages
    Initial Findings: Bug on the Facebook side

Feb 2024 to Apr 2024

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