Improvado Inc. Status - Incident history https://status.improvado.io Improvado Inc. Sat, 1 Jan 2028 00:00:00 +0000 Klaviyo: Planned API version update to 2026-04-15 Type: Maintenance Affected Components: Klaviyo Jan 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Klaviyo integration to a new API version (2026-04-15) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Klaviyo integration to a new API version (2026-04-15) during that time..</p> ]]> Sat, 1 Jan 2028 00:00:00 +0000 https://status.improvado.io/maintenance/cmoh0zhvy01cb10yg5k4n6073 https://status.improvado.io/maintenance/cmoh0zhvy01cb10yg5k4n6073 Adobe Workfront: Planned API version update to v21 Type: Maintenance Affected Components: Adobe Workfront Oct 17, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Adobe Workfront integration to a new API version (v21) during that time. Type: Maintenance

Affected Components:

<p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Adobe Workfront integration to a new API version (v21) during that time..</p> ]]> Sun, 17 Oct 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmmc0od3c022nhin202e6p1zj https://status.improvado.io/maintenance/cmmc0od3c022nhin202e6p1zj Instagram Organic: Planned API version update to v25.0 Type: Maintenance Affected Components: Instagram Organic Sep 24, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Instagram Organic integration to a new API version (v25.0) during that time. Type: Maintenance

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Instagram Organic integration to a new API version (v25.0) during that time..</p> ]]> Fri, 24 Sep 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmn2zpl7w0zzphucmz5jc95v0 https://status.improvado.io/maintenance/cmn2zpl7w0zzphucmz5jc95v0 Google Play Store: Planned API version update to v3 Type: Maintenance Affected Components: Google Play Store Aug 17, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Google Play Store integration to a new API version (v3) during that time. Type: Maintenance

Affected Components:

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Google Play Store integration to a new API version (v3) during that time..</p> ]]> Tue, 17 Aug 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmmc0objk00twx7uwru1wwt1w https://status.improvado.io/maintenance/cmmc0objk00twx7uwru1wwt1w LinkedIn Ads: Planned API version update to 202607 Type: Maintenance Affected Components: LinkedIn Ads Jul 20, 10:16:46 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202607) during that time. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>10:16:46</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202607) during that time..</p> ]]> Tue, 1 Jun 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmrt2lbcc04qf0rqwkzgvkj0b https://status.improvado.io/maintenance/cmrt2lbcc04qf0rqwkzgvkj0b Google Ads: Planned API version update to v24.2 Type: Maintenance Affected Components: Google Ads Jul 6, 10:47:40 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Google Ads integration to a new API version (v24.2) during that time. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:47:40</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Google Ads integration to a new API version (v24.2) during that time..</p> ]]> Sat, 17 Apr 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmr93j5bl007p0qlo7o3cesrc https://status.improvado.io/maintenance/cmr93j5bl007p0qlo7o3cesrc Zendesk: Planned API version update to v2 Type: Maintenance Affected Components: Zendesk Jul 6, 10:47:41 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Zendesk integration to a new API version (v2) during that time. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:47:41</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Zendesk integration to a new API version (v2) during that time..</p> ]]> Fri, 16 Apr 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmr93j5wm00540jlosz8xm7j1 https://status.improvado.io/maintenance/cmr93j5wm00540jlosz8xm7j1 Oracle NetSuite: Planned API version update to REST Type: Maintenance Affected Components: Oracle NetSuite Jul 20, 10:16:45 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Oracle NetSuite integration to a new API version (REST) during that time. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>10:16:45</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Oracle NetSuite integration to a new API version (REST) during that time..</p> ]]> Mon, 1 Feb 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmrt2lb7g09cd0zmpr5gnhv4c https://status.improvado.io/maintenance/cmrt2lb7g09cd0zmpr5gnhv4c Bing Ads (Microsoft Advertising): Planned API version update to Two Type: Maintenance Affected Components: Bing Ads (Microsoft Advertising) Jun 22, 11:10:22 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Bing Ads (Microsoft Advertising) integration to a new API version (Two) during that time. Type: Maintenance

Affected Components:

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>11:10:22</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Bing Ads (Microsoft Advertising) integration to a new API version (Two) during that time..</p> ]]> Sun, 17 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmqp46ev30hzg2onuhdeb4htv https://status.improvado.io/maintenance/cmqp46ev30hzg2onuhdeb4htv Bing Ads (Microsoft Advertising): Planned API version update to REST Type: Maintenance Affected Components: Bing Ads (Microsoft Advertising) Jan 17, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Bing Ads (Microsoft Advertising) integration to a new API version (REST) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Bing Ads (Microsoft Advertising) integration to a new API version (REST) during that time..</p> ]]> Sun, 17 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmnn05ql10158hz61k17vtlkp https://status.improvado.io/maintenance/cmnn05ql10158hz61k17vtlkp Apple Search Ads: Planned API version update to Apple Type: Maintenance Affected Components: Apple Search Ads Jan 12, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Apple Search Ads integration to a new API version (Apple) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Apple Search Ads integration to a new API version (Apple) during that time..</p> ]]> Tue, 12 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmo70i6ng0ygyeiplqgl13wn6 https://status.improvado.io/maintenance/cmo70i6ng0ygyeiplqgl13wn6 LinkedIn Ads: Planned API version update to 202604 Type: Maintenance Affected Components: LinkedIn Ads Jan 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202604) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202604) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmp1274x305py8xfob91i7l2a https://status.improvado.io/maintenance/cmp1274x305py8xfob91i7l2a LinkedIn Ads: Planned API version update to 202603 Type: Maintenance Affected Components: LinkedIn Ads Jan 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202603) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202603) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmnn05r0c014nw1g7nn5lb6di https://status.improvado.io/maintenance/cmnn05r0c014nw1g7nn5lb6di LinkedIn Ads: Planned API version update to 202605 Type: Maintenance Affected Components: LinkedIn Ads Jan 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202605) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202605) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmq539ro104gdp0mpdi4gtpao https://status.improvado.io/maintenance/cmq539ro104gdp0mpdi4gtpao LinkedIn Organic: Planned API version update to 202604 Type: Maintenance Affected Components: LinkedIn Organic Jan 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Organic integration to a new API version (202604) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Organic integration to a new API version (202604) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmor13i390168qo89j20k3pwk https://status.improvado.io/maintenance/cmor13i390168qo89j20k3pwk LinkedIn Organic: Planned API version update to 202603 Type: Maintenance Affected Components: LinkedIn Organic Jan 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Organic integration to a new API version (202603) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Organic integration to a new API version (202603) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmnd04d8r08ii1ohwi7a5ywdb https://status.improvado.io/maintenance/cmnd04d8r08ii1ohwi7a5ywdb LinkedIn Ads: Planned API version update to 202606 Type: Maintenance Affected Components: LinkedIn Ads Jun 29, 10:48:55 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202606) during that time. Type: Maintenance

Affected Components:

<p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>10:48:55</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Ads integration to a new API version (202606) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmqz3hrte01ds2ipb6qs23k3i https://status.improvado.io/maintenance/cmqz3hrte01ds2ipb6qs23k3i LinkedIn Organic: Planned API version update to 202605 Type: Maintenance Affected Components: LinkedIn Organic Jan 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Organic integration to a new API version (202605) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Organic integration to a new API version (202605) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmpv3jhtt01pmqvmqn8j5lyxt https://status.improvado.io/maintenance/cmpv3jhtt01pmqvmqn8j5lyxt LinkedIn Organic: Planned API version update to 202606 Type: Maintenance Affected Components: LinkedIn Organic Jul 6, 10:47:41 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Organic integration to a new API version (202606) during that time. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:47:41</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Organic integration to a new API version (202606) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmr93j63700560jlo8v41wn2b https://status.improvado.io/maintenance/cmr93j63700560jlo8v41wn2b LinkedIn Personal: Planned API version update to 202603 Type: Maintenance Affected Components: LinkedIn Personal Jan 1, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our LinkedIn Personal integration to a new API version (202603) during that time. Type: Maintenance

Affected Components:

<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our LinkedIn Personal integration to a new API version (202603) during that time..</p> ]]> Fri, 1 Jan 2027 00:00:00 +0000 https://status.improvado.io/maintenance/cmnn05qqh0nnzv6ityshl6w70 https://status.improvado.io/maintenance/cmnn05qqh0nnzv6ityshl6w70 Shopify OAuth: Planned API version update to OAuth Type: Maintenance Affected Components: Shopify OAuth Jul 6, 10:47:40 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Shopify OAuth integration to a new API version (OAuth) during that time. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:47:40</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Shopify OAuth integration to a new API version (OAuth) during that time..</p> ]]> Fri, 18 Dec 2026 00:00:00 +0000 https://status.improvado.io/maintenance/cmr93j5630ihz0rqgv0962m1i https://status.improvado.io/maintenance/cmr93j5630ihz0rqgv0962m1i Shopify OAuth: Planned API version update to 2026-04 Type: Maintenance Affected Components: Shopify OAuth Jun 29, 10:48:54 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Shopify OAuth integration to a new API version (2026-04) during that time. Type: Maintenance

Affected Components:

<p><small>Jun <var data-var='date'> 29</var>, <var data-var='time'>10:48:54</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Shopify OAuth integration to a new API version (2026-04) during that time..</p> ]]> Fri, 18 Dec 2026 00:00:00 +0000 https://status.improvado.io/maintenance/cmqz3hrjl01y62jofzxlpmiwa https://status.improvado.io/maintenance/cmqz3hrjl01y62jofzxlpmiwa Amazon Seller Central: Planned API version update to SP-API Type: Maintenance Affected Components: Amazon Seller Central Jul 20, 10:16:46 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Amazon Seller Central integration to a new API version (SP-API) during that time. Type: Maintenance

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>10:16:46</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Amazon Seller Central integration to a new API version (SP-API) during that time..</p> ]]> Wed, 28 Oct 2026 00:00:00 +0000 https://status.improvado.io/maintenance/cmrt2lbro08e11ampmo7xn7bj https://status.improvado.io/maintenance/cmrt2lbro08e11ampmo7xn7bj Criteo Retail Media: Planned API version update to 2026.01 Type: Maintenance Affected Components: Criteo Retail Media Oct 14, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Criteo Retail Media integration to a new API version (2026.01) during that time. Type: Maintenance

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Criteo Retail Media integration to a new API version (2026.01) during that time..</p> ]]> Wed, 14 Oct 2026 00:00:00 +0000 https://status.improvado.io/maintenance/cmmiz5c6d00296jx4leekumr7 https://status.improvado.io/maintenance/cmmiz5c6d00296jx4leekumr7 Criteo: Planned API version update to 2026.01 Type: Maintenance Affected Components: Criteo Oct 13, 00:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance to upgrade our Criteo integration to a new API version (2026.01) during that time. Type: Maintenance

Affected Components:

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance to upgrade our Criteo integration to a new API version (2026.01) during that time..</p> ]]> Tue, 13 Oct 2026 00:00:00 +0000 https://status.improvado.io/maintenance/cmmiz5c1e00mw9mekag2m33my https://status.improvado.io/maintenance/cmmiz5c1e00mw9mekag2m33my Data Extraction Delay Type: Incident Duration: 4 hours and 49 minutes Affected Components: , Email, File Import, SFTP/FTPS, Google Universal Analytics, Marketo, Amazon Advertising, Captiv8, Adobe Analytics Data Feed, Twitter, Outreach, Innovid, SEMrush, Adobe Customer Journey Analytics, DoubleVerify, Adelphic DSP, Profound, Google BigQuery Managed by Improvado, Bing Webmaster Tools, Google Play Store, Singular, , Samsung DSP, HubSpot, CreatorIQ, RTB House, Microsoft Dynamic 365, Google Search Console, Google Campaign Manager (by Profile), JIRA, CreativeX, Google Analytics 4, AppsFlyer, Instacart, Amazon S3, Google Campaign Manager, Salesforce Marketing Cloud, Facebook, , YouTube Organic, Adform, Allure TestOps, Amazon Advertising DSP, Adjust API, VTiger, Google Display & Video 360 (Current API version: v4), Snapchat Ads (Current API version: v1), Bing Ads (Microsoft Advertising) (Current API version: v13), The Trade Desk API (Current API version: v3), AWS S3, FTP, SFTP, SAP Hana, Adobe Analytics, Snapchat Ads, Linear, Reddit Social, Yahoo Japan, Google Search Ads 360, MNTN (Mountain), Facebook Ads (Current API version: v23), Nightwatch, Apple Search Ads, Similarweb, Peec.AI, Simpli.fi, AppTweak Console Data, Pinterest Organic, StackAdapt GraphQL, Facebook Ads, Zendesk, Matomo, Tableau, illumin, Branch, Gorgias, Freshdesk, WhatConverts, Klaviyo, ActiveCampaign, Convertr, Sprout Social Influencer, Birdeye, Partnerize, Ahrefs, Zemanta, Webflow, Recharge Payments, Google Ads, Byyd, Criteo Retail Media, Signal AI, LiveChat, Writesonic, DoorDash Ads, HypeAuditor, Constant Contact, Sharepoint via Microsoft Graph API, Impact Partner, TrafficStars, Freshsales, Oracle NetSuite, SOCi, Cvent, Amplitude, Voluum, Shopify GraphQL, Scaleo, Claravine, AudioGo, CAKE Admin API, Salesforce, Adobe Workfront, Yext, Xandr, Square, Brandwatch, Teads API, Reddit, Dash Hudson, Outbrain, Nextdoor Ads, The Trade Desk Api, Mailchimp, Taboola, Yotpo, GitHub, Five9, Yahoo DSP, Tune Network API, Bing Ads (Microsoft Advertising), Pinterest Ads, TikTok Business, Sprinklr, Site Impact OMS, TikTok Ads, Google Ads (Current API version: v21), Google Campaign Manager (Current API version: v4), LinkedIn Ads (Current API version: 202503), Innovid (Current API version: v3), HubSpot (Current API version: v3), Pinterest Ads (Current API version: v5), Reddit (Current API version: v3), Salesforce (Current API version: v55.0), Salesforce Marketing Cloud (Current API version: v1), YouTube (Current API version: v3), LinkedIn Ads, AppsFlyer SKAdNetwork, Facebook Threads, LinkedIn Organic, , IQM, , Google Spreadsheet, Chargebee, , Google Campaign Manager (by Advertiser), Skai API (Kenshoo V3 API), Grafana OnCall, Google Display & Video 360, Facebook Pages, Seismic, IAS, TikTok Ads (Current API version: v1.3), Apple App Store, CAKE Affiliate API, Propeller Ads, Marketing Cloud Account Engagement (Pardot API), Instagram Organic, Basecamp, Coinzilla, Mercado Libre, Jotform, Brave Ads, QR Code Generator, MikMak, Qualtrics, Advantage, Tubular Labs, Amazon Marketing Cloud, Facebook Business, Criteo, ShipHero, Notion, Harvest, PowerReviews, HighLevel, SalesForce Apex (Current API version: v55.0), Basis Platform API, Atlassian Jira, DBAccess / Storage, Snowflake, Microsoft SQL, Google GBQ, AWS Redshift, PostgreSQL, Google GCS, Databricks, Azure SQL, Data Extraction → Load and Storage → Data Sources → API versions & planned migrations → Flat File Ingestion → Customer Data Load Destinations → Mar 27, 08:30:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 27, 10:24:00 GMT+0 - Identified - **Incident Description:** We have identified an issue within our infrastructure that resulted in delays in data delivery. The root cause was pinpointed as a performance bottleneck. In response, we implemented a corrective measure aimed at enhancing both the performance and stability of our operations. While this intervention was necessary, it has caused an additional, though expected, delay in data delivery. **Current Status:** The system is currently stable, and we have resumed data delivery, albeit with a delay. We have implemented ongoing monitoring to ensure the system's continued stability as it returns to normal operations. **Expected Resolution Time:** Normal data delivery schedules are expected to resume approximately 3-4 hours from the implementation of the corrective measures. Mar 27, 13:18:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 49 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>10:24:00</var> GMT+0</small><br><strong>Identified</strong> - **Incident Description:** We have identified an issue within our infrastructure that resulted in delays in data delivery. The root cause was pinpointed as a performance bottleneck. In response, we implemented a corrective measure aimed at enhancing both the performance and stability of our operations. While this intervention was necessary, it has caused an additional, though expected, delay in data delivery. **Current Status:** The system is currently stable, and we have resumed data delivery, albeit with a delay. We have implemented ongoing monitoring to ensure the system's continued stability as it returns to normal operations. **Expected Resolution Time:** Normal data delivery schedules are expected to resume approximately 3-4 hours from the implementation of the corrective measures..</p> <p><small>Mar <var data-var='date'> 27</var>, <var data-var='time'>13:18:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 27 Mar 2026 08:30:00 +0000 https://status.improvado.io/incident/cmn8wn2ng01ax91j0u9b58nlu https://status.improvado.io/incident/cmn8wn2ng01ax91j0u9b58nlu Network Issue Type: Incident Duration: 7 hours and 31 minutes Affected Components: Recipes & Dashboards, AI Agent, Improvado Platform Mar 24, 11:00:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 24, 18:30:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 31 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>18:30:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 11:00:00 +0000 https://status.improvado.io/incident/cmn4xo5db00qu1jv0uqjy7hag https://status.improvado.io/incident/cmn4xo5db00qu1jv0uqjy7hag Elevated Error Rates on Recipes & AI Agent Type: Incident Duration: 7 hours and 29 minutes Affected Components: , Email, AI Agent, File Import, Snapchat Ads (Current API version: v1), SFTP/FTPS, Google Universal Analytics, Marketo, Google Campaign Manager, Facebook, , AWS S3, Snapchat Ads, Linear, Reddit Social, Yahoo Japan, Google Search Ads 360, MNTN (Mountain), Facebook Ads (Current API version: v23), Nightwatch, Apple Search Ads, Klaviyo, Similarweb, Peec.AI, Google Campaign Manager (by Profile), CreativeX, Simpli.fi, Adform, Amazon Advertising DSP, AppTweak Console Data, AppsFlyer, Singular, Adobe Analytics, Amazon Advertising, Captiv8, Adobe Analytics Data Feed, Google Ads, Twitter, Outreach, Innovid, SEMrush, Adjust API, Pinterest Organic, StackAdapt GraphQL, Facebook Ads, Allure TestOps, Adobe Customer Journey Analytics, Zendesk, Byyd, Criteo Retail Media, Profound, LiveChat, Writesonic, Matomo, DoubleVerify, Tableau, illumin, Branch, Samsung DSP, Adelphic DSP, Bing Webmaster Tools, Oracle NetSuite, Gorgias, Freshdesk, Google Play Store, WhatConverts, Google Search Console, HubSpot, Bing Ads (Microsoft Advertising) (Current API version: v13), ActiveCampaign, Convertr, Sprout Social Influencer, Birdeye, Partnerize, Ahrefs, Zemanta, Webflow, Recharge Payments, Voluum, CreatorIQ, RTB House, Microsoft Dynamic 365, Signal AI, DoorDash Ads, HypeAuditor, Constant Contact, Sharepoint via Microsoft Graph API, Impact Partner, TrafficStars, Freshsales, SOCi, JIRA, Cvent, Amplitude, Scaleo, AudioGo, Shopify GraphQL, Claravine, CAKE Admin API, Salesforce, Adobe Workfront, Yext, Xandr, VTiger, Square, Brandwatch, Teads API, Reddit, Dash Hudson, Outbrain, Nextdoor Ads, The Trade Desk Api, Mailchimp, Taboola, Yotpo, GitHub, Five9, Yahoo DSP, Tune Network API, Bing Ads (Microsoft Advertising), Pinterest Ads, TikTok Business, Sprinklr, Site Impact OMS, TikTok Ads, Google Ads (Current API version: v21), Google Campaign Manager (Current API version: v4), LinkedIn Ads (Current API version: 202503), Innovid (Current API version: v3), HubSpot (Current API version: v3), Pinterest Ads (Current API version: v5), Reddit (Current API version: v3), Salesforce (Current API version: v55.0), Salesforce Marketing Cloud (Current API version: v1), The Trade Desk API (Current API version: v3), YouTube (Current API version: v3), LinkedIn Ads, Improvado Platform, AppsFlyer SKAdNetwork, Facebook Threads, LinkedIn Organic, , IQM, , Google Spreadsheet, Google Analytics 4, Chargebee, Google Campaign Manager (by Advertiser), Skai API (Kenshoo V3 API), Grafana OnCall, Google Display & Video 360, Facebook Pages, Seismic, IAS, TikTok Ads (Current API version: v1.3), Apple App Store, CAKE Affiliate API, Propeller Ads, Marketing Cloud Account Engagement (Pardot API), Instagram Organic, Basecamp, Instacart, Coinzilla, Salesforce Marketing Cloud, Mercado Libre, Jotform, Brave Ads, QR Code Generator, MikMak, Qualtrics, Advantage, Tubular Labs, Amazon Marketing Cloud, YouTube Organic, Facebook Business, Criteo, ShipHero, Notion, Harvest, PowerReviews, HighLevel, Google Display & Video 360 (Current API version: v4), SalesForce Apex (Current API version: v55.0), Basis Platform API, Atlassian Jira, Data Extraction → Data Sources → API versions & planned migrations → Flat File Ingestion → Mar 24, 11:00:00 GMT+0 - Identified - We are currently experiencing elevated error rates affecting the Recipes and AI Agent features. Some requests may fail initially but succeed after a short delay. Our team has already identified the root cause and resolved it. We are continuing to monitor the system and will keep you updated as we have more information. Mar 24, 18:28:55 GMT+0 - Resolved - This issue has been resolved. All systems are operating normally. Thank you for your patience. Type: Incident

Duration: 7 hours and 29 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing elevated error rates affecting the Recipes and AI Agent features. Some requests may fail initially but succeed after a short delay. Our team has already identified the root cause and resolved it. We are continuing to monitor the system and will keep you updated as we have more information..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>18:28:55</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. All systems are operating normally. Thank you for your patience..</p> ]]> Tue, 24 Mar 2026 11:00:00 +0000 https://status.improvado.io/incident/cmn4xxvi400t9upvcshzji4bq https://status.improvado.io/incident/cmn4xxvi400t9upvcshzji4bq Google Campaign Manager and DV360 delays Type: Incident Duration: 2 hours and 47 minutes Affected Components: Google Display & Video 360 (Current API version: v4), Google Campaign Manager (Current API version: v4) Feb 17, 20:43:28 GMT+0 - Identified - We are experiencing delays for DV360 and GCM data sourcing. We are working on resuming them to the normal state. Feb 17, 23:30:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 47 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>20:43:28</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing delays for DV360 and GCM data sourcing. We are working on resuming them to the normal state..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>23:30:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 17 Feb 2026 20:43:28 +0000 https://status.improvado.io/incident/cmlr2ly53008g8exkgepl9iaw https://status.improvado.io/incident/cmlr2ly53008g8exkgepl9iaw Data Extraction Delay Type: Incident Duration: 1 hour and 59 minutes Affected Components: Google Campaign Manager (by Advertiser), , , Google Analytics 4, , Google Ads, Email, File Import, Bing Ads (Microsoft Advertising), Snapchat Ads, Google Display & Video 360, The Trade Desk Api, Google Spreadsheet, Snapchat Ads (Current API version: v1), Salesforce, SalesForce Apex (Current API version: v55.0), SFTP/FTPS, Adobe Analytics Data Feed, Twitter, Google Display & Video 360 (Current API version: v4), Marketo, Reddit, Facebook Pages, Google Campaign Manager, Facebook, , AWS S3, Google Universal Analytics, Apple Search Ads, Google Ads (Current API version: v21), Google Campaign Manager (Current API version: v4), LinkedIn Ads (Current API version: 202503), Bing Ads (Microsoft Advertising) (Current API version: v13), Facebook Ads (Current API version: v23), Innovid (Current API version: v3), HubSpot (Current API version: v3), Pinterest Ads (Current API version: v5), Reddit (Current API version: v3), Salesforce (Current API version: v55.0), Salesforce Marketing Cloud (Current API version: v1), The Trade Desk API (Current API version: v3), TikTok Ads (Current API version: v1.3), YouTube (Current API version: v3), LinkedIn Ads, Flat File Ingestion → API versions & planned migrations → Data Extraction → Data Sources → Feb 13, 15:29:19 GMT+0 - Investigating - We are currently investigating this incident. We are actively working on resolving the issue and will provide updates. Feb 13, 17:28:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 59 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>15:29:19</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. We are actively working on resolving the issue and will provide updates..</p> <p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>17:28:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Feb 2026 15:29:19 +0000 https://status.improvado.io/incident/cmll1mk4f01bwv60iy2zcr5no https://status.improvado.io/incident/cmll1mk4f01bwv60iy2zcr5no Data Extraction Delay Type: Incident Duration: 4 hours and 50 minutes Affected Components: Marketo, Google Campaign Manager (by Advertiser), , SalesForce Apex (Current API version: v55.0), , Google Spreadsheet, Google Analytics 4, , Google Ads, Email, File Import, Bing Ads (Microsoft Advertising), Snapchat Ads, Google Display & Video 360, The Trade Desk Api, Snapchat Ads (Current API version: v1), Salesforce, Reddit, SFTP/FTPS, Adobe Analytics Data Feed, Twitter, Facebook Pages, Google Campaign Manager, Facebook, , AWS S3, Google Universal Analytics, Apple Search Ads, Google Ads (Current API version: v21), Google Campaign Manager (Current API version: v4), LinkedIn Ads (Current API version: 202503), Bing Ads (Microsoft Advertising) (Current API version: v13), Facebook Ads (Current API version: v23), Google Display & Video 360 (Current API version: v4), Innovid (Current API version: v3), HubSpot (Current API version: v3), Pinterest Ads (Current API version: v5), Reddit (Current API version: v3), Salesforce (Current API version: v55.0), Salesforce Marketing Cloud (Current API version: v1), The Trade Desk API (Current API version: v3), TikTok Ads (Current API version: v1.3), YouTube (Current API version: v3), LinkedIn Ads, Flat File Ingestion → API versions & planned migrations → Data Extraction → Data Sources → Feb 11, 20:49:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 11, 21:45:40 GMT+0 - Resolved - This incident has been resolved. All systems back to normal Feb 11, 16:55:12 GMT+0 - Investigating - We are currently investigating this incident. Feb 11, 16:57:06 GMT+0 - Investigating - We are actively working on resolving the issue and will provide updates. Expected delay: 4-5 hours Type: Incident

Duration: 4 hours and 50 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>20:49:46</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>21:45:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All systems back to normal.</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>16:55:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>16:57:06</var> GMT+0</small><br><strong>Investigating</strong> - We are actively working on resolving the issue and will provide updates. Expected delay: 4-5 hours.</p> ]]> Wed, 11 Feb 2026 16:55:12 +0000 https://status.improvado.io/incident/cmli9ta9f054mif8z78jdz3g5 https://status.improvado.io/incident/cmli9ta9f054mif8z78jdz3g5 Service connection issues Type: Incident Duration: 1 hour and 5 minutes Affected Components: Recipes & Dashboards Feb 5, 14:30:00 GMT+0 - Investigating - We’re currently experiencing service connection issues and seeing elevated errors in: * Recipes * Dashboards * Naming Convention * Data Preview Feb 5, 15:35:00 GMT+0 - Resolved - We’ve identified the issue and applied a fix. Services are recovered Type: Incident

Duration: 1 hour and 5 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We’re currently experiencing service connection issues and seeing elevated errors in: * Recipes * Dashboards * Naming Convention * Data Preview.</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:35:00</var> GMT+0</small><br><strong>Resolved</strong> - We’ve identified the issue and applied a fix. Services are recovered.</p> ]]> Thu, 5 Feb 2026 14:30:00 +0000 https://status.improvado.io/incident/cml9o3lkn005491oizvwkr5cb https://status.improvado.io/incident/cml9o3lkn005491oizvwkr5cb Delay in the work of extraction orders Type: Incident Duration: 14 hours and 49 minutes Affected Components: Notification Center, Google Spreadsheet, Recipes & Dashboards, Google Analytics 4, , Email Services (SMTP), Google Ads, Email, AI Agent, , , AWS S3, File Import, Bing Ads (Microsoft Advertising), Snapchat Ads, Google Display & Video 360, The Trade Desk Api, Transformation Wizard, Dataflow Dashboard, LinkedIn Ads, Salesforce, Snapchat Ads (Current API version: v1), , Billing Dashboard, Reddit, Marketo, SFTP/FTPS, Adobe Analytics Data Feed, Twitter, Google BigQuery Managed by Improvado, , , Facebook Pages, Amazon S3, Google Campaign Manager (by Advertiser), Google Campaign Manager, Apple Search Ads, Google Universal Analytics, Facebook, , FTP, SFTP, SAP Hana, Google Ads (Current API version: v21), Google Campaign Manager (Current API version: v4), LinkedIn Ads (Current API version: 202503), Bing Ads (Microsoft Advertising) (Current API version: v13), Facebook Ads (Current API version: v23), Google Display & Video 360 (Current API version: v4), Innovid (Current API version: v3), HubSpot (Current API version: v3), Pinterest Ads (Current API version: v5), Reddit (Current API version: v3), Salesforce (Current API version: v55.0), SalesForce Apex (Current API version: v55.0), Salesforce Marketing Cloud (Current API version: v1), The Trade Desk API (Current API version: v3), TikTok Ads (Current API version: v1.3), YouTube (Current API version: v3), DBAccess / Storage, Snowflake, Microsoft SQL, Google GBQ, AWS Redshift, PostgreSQL, Google GCS, Databricks, Azure SQL, Data Extraction → Transformation → Flat File Ingestion → API versions & planned migrations → Customer Data Load Destinations → Load and Storage → Data Sources → Nov 7, 21:23:42 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 8, 00:12:51 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 8, 01:18:31 GMT+0 - Resolved - This incident has been resolved. Nov 7, 10:30:00 GMT+0 - Investigating - Due to a short‑term glitch in the logic of the extraction orders, some of the data was pulled up with empty fields. Our development team is already working on solving the problem. Nov 7, 16:00:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. The data will be updated within a couple of hours. Nov 7, 19:45:41 GMT+0 - Identified - **Incident Summary:** We have identified a database issue in our internal infrastructure that is currently affecting multiple services. **Affected Services:** * Data Extraction * Data Load * AI-Agent **Impact:** The above services are currently down. Data refresh and delivery to your dashboards are temporarily unavailable. **Root Cause:** Internal database malfunction requiring emergency restoration procedures. **Current Status:** Our technical team is performing emergency maintenance to restore service as soon as possible. **Expected Resolution:** The database restoration process will take approximately 2-3 hours. We expect all services to resume normal operations within 4 hours. **Next Steps:** * Emergency maintenance in progress * All affected services will automatically resume once restoration is complete * We will send a follow-up notification once the issue is fully resolved We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please don't hesitate to contact our support team. Type: Incident

Duration: 14 hours and 49 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:23:42</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:12:51</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>01:18:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Due to a short‑term glitch in the logic of the extraction orders, some of the data was pulled up with empty fields. Our development team is already working on solving the problem..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>16:00:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. The data will be updated within a couple of hours..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:45:41</var> GMT+0</small><br><strong>Identified</strong> - **Incident Summary:** We have identified a database issue in our internal infrastructure that is currently affecting multiple services. **Affected Services:** * Data Extraction * Data Load * AI-Agent **Impact:** The above services are currently down. Data refresh and delivery to your dashboards are temporarily unavailable. **Root Cause:** Internal database malfunction requiring emergency restoration procedures. **Current Status:** Our technical team is performing emergency maintenance to restore service as soon as possible. **Expected Resolution:** The database restoration process will take approximately 2-3 hours. We expect all services to resume normal operations within 4 hours. **Next Steps:** * Emergency maintenance in progress * All affected services will automatically resume once restoration is complete * We will send a follow-up notification once the issue is fully resolved We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please don't hesitate to contact our support team..</p> ]]> Fri, 7 Nov 2025 10:30:00 +0000 https://status.improvado.io/incident/cmhp1jpu7006e5jv9fow12unx https://status.improvado.io/incident/cmhp1jpu7006e5jv9fow12unx Flat File Ingestions may be delayed Type: Incident Duration: 12 hours and 53 minutes Affected Components: Email, AWS S3, File Import Oct 20, 16:24:51 GMT+0 - Identified - S3, Email, GCS, File import Flat data sources may process data with delays. We are continuing to work on a fix for this incident. Oct 21, 05:18:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 53 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>16:24:51</var> GMT+0</small><br><strong>Identified</strong> - S3, Email, GCS, File import Flat data sources may process data with delays. We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>05:18:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 16:24:51 +0000 https://status.improvado.io/incident/cmgzcj5ku03eix5me2uksl3oe https://status.improvado.io/incident/cmgzcj5ku03eix5me2uksl3oe AWS Outage Type: Incident Duration: 7 hours and 38 minutes Affected Components: AI Agent, Google Analytics 4, Google Ads, Email, AWS S3, File Import, Bing Ads (Microsoft Advertising), Snapchat Ads, Google Display & Video 360, Reddit, Marketo, SFTP/FTPS, Adobe Analytics Data Feed, Twitter, Google Campaign Manager, The Trade Desk Api, Google Campaign Manager (by Advertiser), Apple Search Ads, Facebook Pages, Google Universal Analytics, Facebook, Amazon S3, , Data Sources → Oct 20, 07:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 20, 14:37:51 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 38 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:37:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 07:00:00 +0000 https://status.improvado.io/incident/cmgz9tjk102n8iu76hs2kry40 https://status.improvado.io/incident/cmgz9tjk102n8iu76hs2kry40 Errors of all connecting Apple Search Ads Type: Incident Duration: 21 hours and 40 minutes Affected Components: Apple Search Ads Oct 14, 23:36:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 14, 14:21:17 GMT+0 - Investigating - We are currently investigating this incident. Oct 15, 12:01:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 40 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>23:36:52</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>14:21:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:01:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Oct 2025 14:21:17 +0000 https://status.improvado.io/incident/cmgqnh4up01z4uigwfwh1ovfa https://status.improvado.io/incident/cmgqnh4up01z4uigwfwh1ovfa Data Load Delay Type: Incident Duration: 59 minutes Affected Components: Google BigQuery Managed by Improvado, Amazon S3, Microsoft SQL, Snowflake, , FTP, Google GBQ, SFTP, SAP Hana, Azure SQL, AWS Redshift, Databricks, PostgreSQL, Google GCS, Customer Data Load Destinations → Oct 8, 13:04:33 GMT+0 - Investigating - We are currently facing some delays in our data delivery processes. Please be assured that our team is diligently working to identify and resolve the issue promptly. Oct 8, 14:03:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 59 minutes

Affected Components: , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>13:04:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently facing some delays in our data delivery processes. Please be assured that our team is diligently working to identify and resolve the issue promptly..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>14:03:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 8 Oct 2025 13:04:33 +0000 https://status.improvado.io/incident/cmgi03bma009s828vezv2zo1c https://status.improvado.io/incident/cmgi03bma009s828vezv2zo1c Sudden decrease in the number of uploaded rows in load orders for all destinations Type: Incident Duration: 2 days, 5 hours and 46 minutes Affected Components: , Google BigQuery Managed by Improvado, Amazon S3, , DBAccess / Storage, FTP, Google GBQ, SFTP, SAP Hana, Azure SQL, AWS Redshift, Databricks, PostgreSQL, Google GCS, Microsoft SQL, Snowflake, Customer Data Load Destinations → Load and Storage → Oct 4, 08:00:00 GMT+0 - Investigating - We found a significant decrease in the amount of data uploaded via load orders for all destinations. As a result, the data sets received over the weekend may be incomplete or partially missing. Please be assured that our team is diligently working to identify and resolve the issue promptly. Oct 6, 13:45:34 GMT+0 - Resolved - We are pleased to inform you that the delays in the load processes have been resolved. Our team has identified and addressed the root cause of the issue. All systems are now functioning normally. Type: Incident

Duration: 2 days, 5 hours and 46 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We found a significant decrease in the amount of data uploaded via load orders for all destinations. As a result, the data sets received over the weekend may be incomplete or partially missing. Please be assured that our team is diligently working to identify and resolve the issue promptly..</p> <p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>13:45:34</var> GMT+0</small><br><strong>Resolved</strong> - We are pleased to inform you that the delays in the load processes have been resolved. Our team has identified and addressed the root cause of the issue. All systems are now functioning normally..</p> ]]> Sat, 4 Oct 2025 08:00:00 +0000 https://status.improvado.io/incident/cmgexg2ph07e4m7anmkwknymy https://status.improvado.io/incident/cmgexg2ph07e4m7anmkwknymy Reddit API Token Refresh Failure Type: Incident Duration: 16 hours and 33 minutes Affected Components: Reddit Oct 1, 13:02:37 GMT+0 - Investigating - All customers using Reddit integrations are currently unable to refresh tokens, which has disrupted extraction orders that rely on the Reddit API. Internal validation confirmed that no changes were made on our side, and the issue has been escalated to Reddit Support with detailed evidence and logs; we are awaiting their guidance and resolution steps. In the meantime, we are conducting continuous monitoring and additional testing to ensure immediate response once updates are available. The next steps include maintaining escalation with Reddit Support until the resolution is reached, updating customers via [status.improvado.io](http://status.improvado.io), and preparing a workaround plan should Reddit indicate a longer resolution timeline. Oct 2, 05:35:20 GMT+0 - Resolved - Reddit is now operational. We eagerly anticipate receiving comments from Reddit regarding the cause of the issue. We will continue to monitor the situation to ensure its resolution and prevent any further complications. Type: Incident

Duration: 16 hours and 33 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:02:37</var> GMT+0</small><br><strong>Investigating</strong> - All customers using Reddit integrations are currently unable to refresh tokens, which has disrupted extraction orders that rely on the Reddit API. Internal validation confirmed that no changes were made on our side, and the issue has been escalated to Reddit Support with detailed evidence and logs; we are awaiting their guidance and resolution steps. In the meantime, we are conducting continuous monitoring and additional testing to ensure immediate response once updates are available. The next steps include maintaining escalation with Reddit Support until the resolution is reached, updating customers via [status.improvado.io](http://status.improvado.io), and preparing a workaround plan should Reddit indicate a longer resolution timeline..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>05:35:20</var> GMT+0</small><br><strong>Resolved</strong> - Reddit is now operational. We eagerly anticipate receiving comments from Reddit regarding the cause of the issue. We will continue to monitor the situation to ensure its resolution and prevent any further complications. .</p> ]]> Wed, 1 Oct 2025 13:02:37 +0000 https://status.improvado.io/incident/cmg7zxx5t04u3305ermgywk9c https://status.improvado.io/incident/cmg7zxx5t04u3305ermgywk9c Product main page is unavailable Type: Incident Duration: 1 minute May 13, 16:15:17 GMT+0 - Resolved - This incident has been resolved. May 13, 15:58:00 GMT+0 - Investigating - We are currently investigating this incident with our main page [report.improvado.io.](http://report.improvado.io) Type: Incident

Duration: 1 minute

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>16:15:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>15:58:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident with our main page [report.improvado.io.](http://report.improvado.io).</p> ]]> Tue, 13 May 2025 15:58:00 +0000 https://status.improvado.io/incident/cmamporn7000f5ap2y1c9gezd https://status.improvado.io/incident/cmamporn7000f5ap2y1c9gezd Data Extraction Delay Type: Incident Duration: 3 hours and 32 minutes Affected Components: Email, Google Spreadsheet, DBAccess / Storage, , Google Universal Analytics, Google Campaign Manager, Google GBQ, The Trade Desk Api, Google Ads, Google Analytics 4, Snapchat Ads, Reddit, FTP, SFTP, SAP Hana, Azure SQL, Google Campaign Manager (by Advertiser), Facebook Pages, Bing Ads (Microsoft Advertising), AWS S3, File Import, Google BigQuery Managed by Improvado, Microsoft SQL, Google GCS, Databricks, Amazon S3, PostgreSQL, Snowflake, , , Facebook, Twitter, Adobe Analytics Data Feed, Google Display & Video 360, Marketo, SFTP/FTPS, AWS Redshift, Customer Data Load Destinations → Data Sources → Flat File Ingestion → May 1, 10:00:00 GMT+0 - Investigating - We are currently investigating this incident. May 1, 11:32:32 GMT+0 - Monitoring - **Incident Description:** We have identified an issue within our infrastructure that resulted in delays in data delivery. The root cause was pinpointed as a performance bottleneck. In response, we implemented a corrective measure aimed at enhancing both the performance and stability of our operations. While this intervention was necessary, it has caused an additional, though expected, delay in data delivery. **Current Status:** The system is currently stable, and we have resumed data delivery, albeit with a delay. We have implemented ongoing monitoring to ensure the system's continued stability as it returns to normal operations. **Expected Resolution Time:** Normal data delivery schedules are expected to resume approximately 2 hours from the implementation of the corrective measures. May 1, 13:32:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 32 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>11:32:32</var> GMT+0</small><br><strong>Monitoring</strong> - **Incident Description:** We have identified an issue within our infrastructure that resulted in delays in data delivery. The root cause was pinpointed as a performance bottleneck. In response, we implemented a corrective measure aimed at enhancing both the performance and stability of our operations. While this intervention was necessary, it has caused an additional, though expected, delay in data delivery. **Current Status:** The system is currently stable, and we have resumed data delivery, albeit with a delay. We have implemented ongoing monitoring to ensure the system's continued stability as it returns to normal operations. **Expected Resolution Time:** Normal data delivery schedules are expected to resume approximately 2 hours from the implementation of the corrective measures..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>13:32:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 1 May 2025 10:00:00 +0000 https://status.improvado.io/incident/cma5aawl60006107tv6pm4gr3 https://status.improvado.io/incident/cma5aawl60006107tv6pm4gr3 Product main page is unavailable Type: Incident Duration: 50 minutes Mar 25, 08:15:23 GMT+0 - Resolved - This incident has been resolved. Mar 25, 07:25:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 50 minutes

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>08:15:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>07:25:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Tue, 25 Mar 2025 07:25:00 +0000 https://status.improvado.io/incident/cm8o7vrud0026zzv667rbvqut https://status.improvado.io/incident/cm8o7vrud0026zzv667rbvqut Product main page is unavailable Type: Incident Duration: 3 hours and 17 minutes Affected Components: , , Google BigQuery Managed by Improvado, Microsoft SQL, Email, Facebook, Google Spreadsheet, Google GCS, Databricks, Twitter, SFTP/FTPS, Amazon S3, DBAccess / Storage, , Google Universal Analytics, Adobe Analytics Data Feed, Google Campaign Manager, Google GBQ, The Trade Desk Api, Google Ads, Google Analytics 4, Google Display & Video 360, Snapchat Ads, PostgreSQL, Reddit, Marketo, FTP, SFTP, AWS Redshift, Snowflake, SAP Hana, Azure SQL, Google Campaign Manager (by Advertiser), Facebook Pages, Bing Ads (Microsoft Advertising), Data Sources → Flat File Ingestion → Customer Data Load Destinations → Mar 20, 09:28:37 GMT+0 - Investigating - We are currently investigating this incident with our main page [report.improvado.io.](http://report.improvado.io) Mar 20, 11:20:44 GMT+0 - Monitoring - **Incident Description:** Recently, we encountered a significant issue within our UI that required immediate attention. Our team promptly worked on resolving this problem to maintain the quality and functionality of our services. However, during the resolution process, our data extraction operations were inadvertently affected, leading to a delay in data delivery. **Current Status:** We are pleased to inform you that the UI issue has been successfully resolved, and the system is now stable. We have implemented continuous monitoring to ensure the system maintains its stability. Although data delivery has resumed, there is a temporary delay of several hours as the system returns to full operational capacity. **Expected Resolution Time:** We expect that data delivery will return to its normal schedule approximately 2 hours from the implementation of the corrective measures. Our team is actively working to expedite this process and minimize any inconvenience. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time. Please be assured that we are committed to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will take all necessary measures to prevent the recurrence of such incidents. Thank you for your continued trust in our services. We value your partnership and are here to support you. Should you have any questions or require further assistance, please do not hesitate to contact us. Mar 20, 12:45:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 17 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>09:28:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident with our main page [report.improvado.io.](http://report.improvado.io).</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>11:20:44</var> GMT+0</small><br><strong>Monitoring</strong> - **Incident Description:** Recently, we encountered a significant issue within our UI that required immediate attention. Our team promptly worked on resolving this problem to maintain the quality and functionality of our services. However, during the resolution process, our data extraction operations were inadvertently affected, leading to a delay in data delivery. **Current Status:** We are pleased to inform you that the UI issue has been successfully resolved, and the system is now stable. We have implemented continuous monitoring to ensure the system maintains its stability. Although data delivery has resumed, there is a temporary delay of several hours as the system returns to full operational capacity. **Expected Resolution Time:** We expect that data delivery will return to its normal schedule approximately 2 hours from the implementation of the corrective measures. Our team is actively working to expedite this process and minimize any inconvenience. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time. Please be assured that we are committed to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will take all necessary measures to prevent the recurrence of such incidents. Thank you for your continued trust in our services. We value your partnership and are here to support you. Should you have any questions or require further assistance, please do not hesitate to contact us..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>12:45:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Mar 2025 09:28:37 +0000 https://status.improvado.io/incident/cm8h5fkhr0073lzsbejiy42xh https://status.improvado.io/incident/cm8h5fkhr0073lzsbejiy42xh Data Extraction Delay for Facebook Api Type: Incident Duration: 10 hours and 24 minutes Affected Components: Facebook Mar 7, 10:00:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 7, 14:00:00 GMT+0 - Monitoring - **Incident Description:** We wish to inform you of a significant issue that occurred within our data extraction process for the Facebook API, resulting in a delay in data delivery. The root cause was identified as incorrectly implemented changes in our system. To rectify this, we rolled back these changes, which, while necessary, caused an additional, albeit expected, delay in data delivery. **Current Status:** Currently, the system is stable, and we have implemented ongoing monitoring to ensure its continued stability. Data delivery has resumed but is experiencing a delay of several hours as the system returns to normal operation. **Expected Resolution Time:** We anticipate that normal data delivery schedules will resume after a 2-hour delay from the implementation of the corrective measure.. We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future. Thank you for your understanding and patience as we work through these challenges. Mar 7, 20:24:20 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 24 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - **Incident Description:** We wish to inform you of a significant issue that occurred within our data extraction process for the Facebook API, resulting in a delay in data delivery. The root cause was identified as incorrectly implemented changes in our system. To rectify this, we rolled back these changes, which, while necessary, caused an additional, albeit expected, delay in data delivery. **Current Status:** Currently, the system is stable, and we have implemented ongoing monitoring to ensure its continued stability. Data delivery has resumed but is experiencing a delay of several hours as the system returns to normal operation. **Expected Resolution Time:** We anticipate that normal data delivery schedules will resume after a 2-hour delay from the implementation of the corrective measure.. We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future. Thank you for your understanding and patience as we work through these challenges..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>20:24:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 7 Mar 2025 10:00:00 +0000 https://status.improvado.io/incident/cm7yvkcnz0022kekemgagmp2b https://status.improvado.io/incident/cm7yvkcnz0022kekemgagmp2b Data load delays: loads might take longer time than usual Type: Incident Duration: 18 days, 16 hours and 33 minutes Affected Components: , , Email, Facebook, Google Spreadsheet, Twitter, SFTP/FTPS, Google Universal Analytics, Adobe Analytics Data Feed, Google Campaign Manager, The Trade Desk Api, Google Ads, Google Analytics 4, Google Display & Video 360, Snapchat Ads, Reddit, Marketo, Google Campaign Manager (by Advertiser), Facebook Pages, Bing Ads (Microsoft Advertising), Data Sources → Flat File Ingestion → Feb 27, 05:28:32 GMT+0 - Resolved - This incident has been resolved. Feb 26, 22:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 18 days, 16 hours and 33 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>05:28:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Wed, 26 Feb 2025 22:00:00 +0000 https://status.improvado.io/incident/cm7mpdk6x001z9p5zld4l7he7 https://status.improvado.io/incident/cm7mpdk6x001z9p5zld4l7he7 Facebook Order Processing Disruption Type: Incident Duration: 3 hours Affected Components: Facebook Feb 20, 12:00:00 GMT+0 - Identified - We are currently experiencing an issue affecting Facebook order processing due to an error in the account update flow. Some Facebook accounts without a required _business_ field are failing to update, causing order processing to stop. Our team is actively investigating and working on a resolution. We will provide updates as we make progress. Thank you for your patience. Feb 20, 15:00:00 GMT+0 - Resolved - The issue affecting Facebook order processing has been resolved. Our team identified the error in the account update flow and successfully rolled back the update to restore normal functionality. We are implementing additional monitoring, validation checks, and alerting mechanisms to prevent similar issues in the future. If you continue to experience any problems, please contact our support team. Type: Incident

Duration: 3 hours

Affected Components:

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an issue affecting Facebook order processing due to an error in the account update flow. Some Facebook accounts without a required _business_ field are failing to update, causing order processing to stop. Our team is actively investigating and working on a resolution. We will provide updates as we make progress. Thank you for your patience..</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting Facebook order processing has been resolved. Our team identified the error in the account update flow and successfully rolled back the update to restore normal functionality. We are implementing additional monitoring, validation checks, and alerting mechanisms to prevent similar issues in the future. If you continue to experience any problems, please contact our support team..</p> ]]> Thu, 20 Feb 2025 12:00:00 +0000 https://status.improvado.io/incident/cm7drjq6p003iiq1zwg3jbkd1 https://status.improvado.io/incident/cm7drjq6p003iiq1zwg3jbkd1 Data Load Delay Type: Incident Duration: 2 hours and 49 minutes Affected Components: , , Google BigQuery Managed by Improvado, Microsoft SQL, Email, Facebook, Google Spreadsheet, Google GCS, Databricks, Twitter, SFTP/FTPS, Amazon S3, DBAccess / Storage, , Google Universal Analytics, Adobe Analytics Data Feed, Google Campaign Manager, Google GBQ, The Trade Desk Api, Google Ads, Google Analytics 4, Google Display & Video 360, Snapchat Ads, PostgreSQL, Reddit, Marketo, FTP, SFTP, AWS Redshift, Snowflake, SAP Hana, Azure SQL, Google Campaign Manager (by Advertiser), Facebook Pages, Bing Ads (Microsoft Advertising), Data Sources → Flat File Ingestion → Customer Data Load Destinations → Feb 11, 10:00:00 GMT+0 - Investigating - We are currently facing some delays in our data delivery processes. Please be assured that our team is diligently working to identify and resolve the issue promptly. Feb 11, 11:57:54 GMT+0 - Monitoring - **Incident Description:** We encountered a significant issue within our infrastructure that led to a delay in data delivery. The primary cause was identified as a performance bottleneck within our system. To address this, we implemented a corrective measure intended to enhance both the performance and stability of our operations. However, this necessary intervention has resulted in an additional, albeit expected, delay in the delivery of data. **Current Status:** As of now, the system is stable, and we have an ongoing monitoring process in place to ensure its continued stability. Data delivery has resumed but is currently experiencing a delay of several hours as the system returns to normal operation. **Expected Resolution Time:** We anticipate that normal data delivery schedules will resume after a 2-hour delay period from the implementation of the fix. We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future. Thank you for your understanding and patience as we work through these challenges. Feb 11, 12:49:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 49 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently facing some delays in our data delivery processes. Please be assured that our team is diligently working to identify and resolve the issue promptly..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>11:57:54</var> GMT+0</small><br><strong>Monitoring</strong> - **Incident Description:** We encountered a significant issue within our infrastructure that led to a delay in data delivery. The primary cause was identified as a performance bottleneck within our system. To address this, we implemented a corrective measure intended to enhance both the performance and stability of our operations. However, this necessary intervention has resulted in an additional, albeit expected, delay in the delivery of data. **Current Status:** As of now, the system is stable, and we have an ongoing monitoring process in place to ensure its continued stability. Data delivery has resumed but is currently experiencing a delay of several hours as the system returns to normal operation. **Expected Resolution Time:** We anticipate that normal data delivery schedules will resume after a 2-hour delay period from the implementation of the fix. We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future. Thank you for your understanding and patience as we work through these challenges..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>12:49:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 11 Feb 2025 10:00:00 +0000 https://status.improvado.io/incident/cm70fd3u00028nf59bk4bf938 https://status.improvado.io/incident/cm70fd3u00028nf59bk4bf938 Order Processing Delays Type: Incident Duration: 3 hours and 8 minutes Affected Components: , , Email, Facebook, Google Spreadsheet, Twitter, SFTP/FTPS, Google Universal Analytics, Adobe Analytics Data Feed, Google Campaign Manager, The Trade Desk Api, Google Ads, Google Analytics 4, Google Display & Video 360, Snapchat Ads, Reddit, Marketo, Google Campaign Manager (by Advertiser), Facebook Pages, Bing Ads (Microsoft Advertising), Data Sources → Flat File Ingestion → Feb 3, 14:00:00 GMT+0 - Investigating - We are currently experiencing an issue that may impact the way order statuses are displayed in the client UI. Some orders might not reflect their most up-to-date status, and there could be slight delays in data availability. Our team is actively investigating and working to resolve the issue as soon as possible. We appreciate your patience and will provide updates as they become available. Feb 3, 16:48:00 GMT+0 - Resolved - The issue affecting order status displays and data availability has been resolved. All systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused. If you experience any issues, please reach out to our support team. Type: Incident

Duration: 3 hours and 8 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue that may impact the way order statuses are displayed in the client UI. Some orders might not reflect their most up-to-date status, and there could be slight delays in data availability. Our team is actively investigating and working to resolve the issue as soon as possible. We appreciate your patience and will provide updates as they become available..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:48:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting order status displays and data availability has been resolved. All systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused. If you experience any issues, please reach out to our support team..</p> ]]> Mon, 3 Feb 2025 14:00:00 +0000 https://status.improvado.io/incident/cm6p90oks00139tzwv059atuf https://status.improvado.io/incident/cm6p90oks00139tzwv059atuf Data Extraction Delay Type: Incident Duration: 9 hours and 4 minutes Affected Components: , , Google BigQuery Managed by Improvado, Microsoft SQL, Email, Facebook, Google Spreadsheet, Google GCS, Databricks, Twitter, SFTP/FTPS, Amazon S3, DBAccess / Storage, , Google Universal Analytics, Adobe Analytics Data Feed, Google Campaign Manager, Google GBQ, The Trade Desk Api, Google Ads, Google Analytics 4, Google Display & Video 360, Snapchat Ads, PostgreSQL, Reddit, Marketo, FTP, SFTP, AWS Redshift, Snowflake, SAP Hana, Azure SQL, Google Campaign Manager (by Advertiser), Facebook Pages, Bing Ads (Microsoft Advertising), Data Sources → Flat File Ingestion → Customer Data Load Destinations → Jan 27, 06:30:00 GMT+0 - Investigating - We are currently experiencing unexpected delays in our data extraction processes. Our technical team has been notified and is actively investigating the root cause of these delays. We are committed to resolving this issue as quickly as possible and minimizing any impact on our services. Jan 27, 12:00:00 GMT+0 - Monitoring - **Incident Description:** We have identified a significant issue within our data extraction infrastructure that resulted in delays in data delivery. The root cause was pinpointed as a performance bottleneck. In response, we implemented a corrective measure aimed at enhancing both the performance and stability of our operations. While this intervention was necessary, it has caused an additional, though expected, delay in data delivery. **Current Status:** The system is currently stable, and we have resumed data delivery, albeit with a delay. We have implemented ongoing monitoring to ensure the system's continued stability as it returns to normal operations. **Expected Resolution Time:** Normal data delivery schedules are expected to resume approximately 3 hours from the implementation of the corrective measures. Jan 27, 15:33:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 hours and 4 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing unexpected delays in our data extraction processes. Our technical team has been notified and is actively investigating the root cause of these delays. We are committed to resolving this issue as quickly as possible and minimizing any impact on our services..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - **Incident Description:** We have identified a significant issue within our data extraction infrastructure that resulted in delays in data delivery. The root cause was pinpointed as a performance bottleneck. In response, we implemented a corrective measure aimed at enhancing both the performance and stability of our operations. While this intervention was necessary, it has caused an additional, though expected, delay in data delivery. **Current Status:** The system is currently stable, and we have resumed data delivery, albeit with a delay. We have implemented ongoing monitoring to ensure the system's continued stability as it returns to normal operations. **Expected Resolution Time:** Normal data delivery schedules are expected to resume approximately 3 hours from the implementation of the corrective measures..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>15:33:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 27 Jan 2025 06:30:00 +0000 https://status.improvado.io/incident/cm6f4phbg001pivqj5p6aw91t https://status.improvado.io/incident/cm6f4phbg001pivqj5p6aw91t Data Extraction Delay Type: Incident Duration: 16 hours and 9 minutes Affected Components: , , Google BigQuery Managed by Improvado, Microsoft SQL, Facebook, Google GCS, Databricks, Twitter, Amazon S3, DBAccess / Storage, , Google Universal Analytics, Adobe Analytics Data Feed, Google Campaign Manager, Google GBQ, The Trade Desk Api, Google Ads, Google Analytics 4, Google Display & Video 360, Snapchat Ads, PostgreSQL, Reddit, Marketo, FTP, SFTP, AWS Redshift, Snowflake, SAP Hana, Azure SQL, Google Campaign Manager (by Advertiser), Facebook Pages, Bing Ads (Microsoft Advertising), Data Sources → Flat File Ingestion → Customer Data Load Destinations → Jan 15, 03:00:00 GMT+0 - Investigating - We are currently facing some delays in our extraction processes. Please be assured that our team is diligently working to identify and resolve the issue promptly. Jan 15, 17:00:00 GMT+0 - Monitoring - **Incident Description:** We encountered a significant issue within our data extraction infrastructure that led to a delay in data delivery. The primary cause was identified as a performance bottleneck within our system. To address this, we implemented a corrective measure intended to enhance both the performance and stability of our operations. However, this necessary intervention has resulted in an additional, albeit expected, delay in the delivery of data. **Current Status:** As of now, the system is stable, and we have an ongoing monitoring process in place to ensure its continued stability. Data delivery has resumed but is currently experiencing a delay of several hours as the system returns to normal operation. **Expected Resolution Time:** We anticipate that normal data delivery schedules will resume after a 2-hour delay period from the implementation of the fix. We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future. Thank you for your understanding and patience as we work through these challenges. Jan 15, 19:09:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 hours and 9 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently facing some delays in our extraction processes. Please be assured that our team is diligently working to identify and resolve the issue promptly..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - **Incident Description:** We encountered a significant issue within our data extraction infrastructure that led to a delay in data delivery. The primary cause was identified as a performance bottleneck within our system. To address this, we implemented a corrective measure intended to enhance both the performance and stability of our operations. However, this necessary intervention has resulted in an additional, albeit expected, delay in the delivery of data. **Current Status:** As of now, the system is stable, and we have an ongoing monitoring process in place to ensure its continued stability. Data delivery has resumed but is currently experiencing a delay of several hours as the system returns to normal operation. **Expected Resolution Time:** We anticipate that normal data delivery schedules will resume after a 2-hour delay period from the implementation of the fix. We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future. Thank you for your understanding and patience as we work through these challenges..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>19:09:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 15 Jan 2025 03:00:00 +0000 https://status.improvado.io/incident/cm5y7yrui000x12pek2x95po8 https://status.improvado.io/incident/cm5y7yrui000x12pek2x95po8