Improvado Inc. - Notice history

All systems operational

Improvado Platform - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 99.63%

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Jan 2025
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Mar 2025

AI Agent - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
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Mar 2025
100% - uptime
100% - uptime

Facebook - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.55%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Google Universal Analytics - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
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Mar 2025

Google Ads - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Adobe Analytics Data Feed - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
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Mar 2025

Google Campaign Manager - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Feb 2025
Mar 2025

Google Campaign Manager (by Advertiser) - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Google Display & Video 360 - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
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Mar 2025

Twitter - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

The Trade Desk Api - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Feb 2025
Mar 2025

Facebook Pages - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Snapchat Ads - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Google Analytics 4 - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Bing Ads (Microsoft Advertising) - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Marketo - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Reddit - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

Google Spreadsheet - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Email - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

SFTP/FTPS - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

AWS S3 - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

File Import - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

Improvado Dataprep - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Transformation Wizard - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Recipes & Dashboards - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

DBAccess / Storage - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Google BigQuery Managed by Improvado - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

SFTP - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

FTP - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

PostgreSQL - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Google GBQ - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Amazon S3 - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Snowflake - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

AWS Redshift - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

SAP Hana - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Microsoft SQL - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Google GCS - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Azure SQL - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Databricks - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

Notification Center - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Email Services (SMTP) - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Billing Dashboard - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Dataflow Dashboard - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

Product main page is unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Product main page is unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Incident Description:
    Recently, we encountered a significant issue within our UI that required immediate attention. Our team promptly worked on resolving this problem to maintain the quality and functionality of our services. However, during the resolution process, our data extraction operations were inadvertently affected, leading to a delay in data delivery.

    Current Status:
    We are pleased to inform you that the UI issue has been successfully resolved, and the system is now stable. We have implemented continuous monitoring to ensure the system maintains its stability. Although data delivery has resumed, there is a temporary delay of several hours as the system returns to full operational capacity.

    Expected Resolution Time:

    We expect that data delivery will return to its normal schedule approximately 2 hours from the implementation of the corrective measures. Our team is actively working to expedite this process and minimize any inconvenience.

    We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time. Please be assured that we are committed to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will take all necessary measures to prevent the recurrence of such incidents.

    Thank you for your continued trust in our services. We value your partnership and are here to support you. Should you have any questions or require further assistance, please do not hesitate to contact us.

  • Investigating
    Investigating

    We are currently investigating this incident with our main page report.improvado.io.

Data Extraction Delay for Facebook Api
  • Resolved
    Resolved


    This incident has been resolved.

  • Monitoring
    Monitoring

    Incident Description:
    We wish to inform you of a significant issue that occurred within our data extraction process for the Facebook API, resulting in a delay in data delivery. The root cause was identified as incorrectly implemented changes in our system. To rectify this, we rolled back these changes, which, while necessary, caused an additional, albeit expected, delay in data delivery.

    Current Status:
    Currently, the system is stable, and we have implemented ongoing monitoring to ensure its continued stability. Data delivery has resumed but is experiencing a delay of several hours as the system returns to normal operation.

    Expected Resolution Time:

    We anticipate that normal data delivery schedules will resume after a 2-hour delay from the implementation of the corrective measure..

    We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future. Thank you for your understanding and patience as we work through these challenges.

  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2025

Data load delays: loads might take longer time than usual
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Facebook Order Processing Disruption
  • Resolved
    Resolved

    The issue affecting Facebook order processing has been resolved. Our team identified the error in the account update flow and successfully rolled back the update to restore normal functionality.

    We are implementing additional monitoring, validation checks, and alerting mechanisms to prevent similar issues in the future.

    If you continue to experience any problems, please contact our support team.

  • Identified
    Identified

    We are currently experiencing an issue affecting Facebook order processing due to an error in the account update flow. Some Facebook accounts without a required business field are failing to update, causing order processing to stop.

    Our team is actively investigating and working on a resolution. We will provide updates as we make progress.

    Thank you for your patience.

Data Load Delay
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Incident Description:
    We encountered a significant issue within our infrastructure that led to a delay in data delivery. The primary cause was identified as a performance bottleneck within our system. To address this, we implemented a corrective measure intended to enhance both the performance and stability of our operations. However, this necessary intervention has resulted in an additional, albeit expected, delay in the delivery of data.

    Current Status:
    As of now, the system is stable, and we have an ongoing monitoring process in place to ensure its continued stability. Data delivery has resumed but is currently experiencing a delay of several hours as the system returns to normal operation.

    Expected Resolution Time:

    We anticipate that normal data delivery schedules will resume after a 2-hour delay period from the implementation of the fix.

    We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future.

    Thank you for your understanding and patience as we work through these challenges.

  • Investigating
    Investigating

    We are currently facing some delays in our data delivery processes. Please be assured that our team is diligently working to identify and resolve the issue promptly.

Order Processing Delays
  • Resolved
    Resolved

    The issue affecting order status displays and data availability has been resolved. All systems are now operating normally.

    We appreciate your patience and apologize for any inconvenience caused. If you experience any issues, please reach out to our support team.

  • Investigating
    Investigating

    We are currently experiencing an issue that may impact the way order statuses are displayed in the client UI. Some orders might not reflect their most up-to-date status, and there could be slight delays in data availability.

    Our team is actively investigating and working to resolve the issue as soon as possible. We appreciate your patience and will provide updates as they become available.

Jan 2025

Data Extraction Delay
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Incident Description:
    We have identified a significant issue within our data extraction infrastructure that resulted in delays in data delivery. The root cause was pinpointed as a performance bottleneck. In response, we implemented a corrective measure aimed at enhancing both the performance and stability of our operations. While this intervention was necessary, it has caused an additional, though expected, delay in data delivery.

    Current Status:
    The system is currently stable, and we have resumed data delivery, albeit with a delay. We have implemented ongoing monitoring to ensure the system's continued stability as it returns to normal operations.

    Expected Resolution Time:
    Normal data delivery schedules are expected to resume approximately 3 hours from the implementation of the corrective measures.

  • Investigating
    Investigating

    We are currently experiencing unexpected delays in our data extraction processes. Our technical team has been notified and is actively investigating the root cause of these delays. We are committed to resolving this issue as quickly as possible and minimizing any impact on our services.

Data Extraction Delay
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Incident Description:
    We encountered a significant issue within our data extraction infrastructure that led to a delay in data delivery. The primary cause was identified as a performance bottleneck within our system. To address this, we implemented a corrective measure intended to enhance both the performance and stability of our operations. However, this necessary intervention has resulted in an additional, albeit expected, delay in the delivery of data.

    Current Status:
    As of now, the system is stable, and we have an ongoing monitoring process in place to ensure its continued stability. Data delivery has resumed but is currently experiencing a delay of several hours as the system returns to normal operation.

    Expected Resolution Time:

    We anticipate that normal data delivery schedules will resume after a 2-hour delay period from the implementation of the fix.

    We apologize for any inconvenience this may have caused and want to assure you of our commitment to the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will implement all necessary measures to prevent the recurrence of such incidents in the future.

    Thank you for your understanding and patience as we work through these challenges.

  • Investigating
    Investigating

    We are currently facing some delays in our extraction processes. Please be assured that our team is diligently working to identify and resolve the issue promptly.

Data Extraction Delay
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Incident Description:

    An internal issue was identified within our data delivery infrastructure, which resulted in a delay in the delivery of data. The root cause was linked to a performance bottleneck in our system. A fix was implemented to address the issue and enhance the overall performance and stability of our system. However, this fix has resulted in an additional anticipated delay in data delivery.

    Current Status:
    The system is currently stable with an ongoing monitoring process in place. Data delivery has resumed but is operating under a 3-hour delay as the system stabilizes.

    Expected Resolution Time:

    Normal data delivery schedules are expected to resume after the 3-hour delay period from the time of fix implementation.

    We apologize for any inconvenience caused by this delay and are committed to ensuring the reliability and timeliness of our services. Our team is dedicated to continuous improvement and will take all necessary steps to prevent such incidents in the future.

  • Investigating
    Investigating

    We are currently facing some delays in our extraction and load processes. Please be assured that our team is diligently working to identify and resolve the issue promptly.

Jan 2025 to Mar 2025

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