Improvado Inc. - Notice history

All systems operational

Improvado Platform - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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AI Agent - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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100% - uptime
100% - uptime

Facebook - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Google Universal Analytics - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Google Ads - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Adobe Analytics Data Feed - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Google Campaign Manager - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Google Campaign Manager (by Advertiser) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Google Display & Video 360 - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Twitter - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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The Trade Desk Api - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Facebook Pages - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Snapchat Ads - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Google Analytics 4 - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Bing Ads (Microsoft Advertising) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Marketo - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Reddit - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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100% - uptime

Google Spreadsheet - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Email - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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SFTP/FTPS - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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AWS S3 - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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File Import - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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100% - uptime

Improvado Dataprep - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Transformation Wizard - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Recipes & Dashboards - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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100% - uptime

DBAccess / Storage - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Google BigQuery Managed by Improvado - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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100% - uptime

SFTP - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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FTP - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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PostgreSQL - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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Google GBQ - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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Amazon S3 - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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Snowflake - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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AWS Redshift - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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SAP Hana - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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Microsoft SQL - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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Google GCS - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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Azure SQL - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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Databricks - Operational

100% - uptime
May 2024 · 99.91%Jun · 100.0%Jul · 100.0%

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100% - uptime

Notification Center - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Email Services (SMTP) - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Billing Dashboard - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Dataflow Dashboard - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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Notice history

Jul 2024

Extraction and Load Delays
  • Resolved
    Resolved

    We are pleased to inform you that the delays in the extraction and load processes have been resolved. Our team has identified and addressed the root cause of the issue.

    All systems are now functioning normally.

  • Investigating
    Investigating

    We are currently experiencing delays in the extraction and load processes. Our team is actively investigating the issue to resolve it as quickly as possible.

Jun 2024

Delayed Order Launch by Schedule on Geo-restricted Environments
  • Resolved
    Resolved

    Resolution: The underlying issue has now been resolved. All orders have been manually restarted, and all extracts have been updated accordingly. Additionally, updates have been applied to ensure this problem does not recur.

  • Identified
    Identified

    Details: Following our recent update, we have identified a problem with launching orders according to the schedule on geo-restricted environments.

    Current Status: Our team is actively working on resolving this issue. Once the problem is fixed, all orders will be manually restarted to ensure they are back on track.

    Next Steps: We will continue to monitor the situation closely and provide updates as we make progress.

    Thank you for your patience and understanding.

Email Integrations Delay
  • Resolved
    Resolved

    Email integration processes have returned to normal. The delay issue has now been resolved.

  • Identified
    Identified

    Email integrations are currently experiencing delays in ingesting data to the platform.

May 2024

Data Load Delay
  • Resolved
    Resolved

    Status: The incident has been resolved, and measures are being taken to strengthen system robustness and reliability.

  • Investigating
    Investigating

    Description of the Incident:
    An internal error occurred within our data processing system, resulting in a delay of data extraction for approximately two hours. The issue was identified and reported by the monitoring tools/systems in place.

    Immediate Action Taken:
    The Development team was alerted to the incident immediately after detection. They commenced diagnostic procedures to identify the root cause of the error.

    Resolution:
    The Development team successfully identified and rectified the error, restoring the system's functionality. All delayed data has been extracted and verified for accuracy and completeness post-recovery.

    Current Status:
    As of the last update, the system is fully operational, and all functionalities are performing as expected. The Development team will continue to monitor the system closely to prevent any recurrence of similar issues.

    Conclusion:
    The prompt response from the Development team mitigated the impact of the incident, limiting the delay and ensuring the integrity of the data processing system. Continuous improvement in our processes and systems will be pursued to enhance resilience and reduce the likelihood of future incidents.

Data Load Delay
  • Resolved
    Resolved

    Incident Description: A configuration error was identified as the root cause of significant delays in data transfer processes, impacting the smooth operation of our services.

    Resolution Details: The issue was promptly addressed by correcting the faulty configuration, which immediately resolved the delays in data transfer. All data loads that were pending due to this issue have now been successfully transmitted to their intended destinations.

    Follow-up Actions: To prevent recurrence of similar issues and to enhance overall service reliability, a comprehensive review of our existing systems and processes is being initiated. This review aims to identify and address potential vulnerabilities and to implement necessary improvements to our operational framework.

    Status: The incident has been resolved, and measures are being taken to strengthen system robustness and reliability.

  • Monitoring
    Monitoring

    Incident Report: Update on Load Process Adjustments

    Incident Description: Recent modifications were made to the extraction and load processes to enhance system performance and reliability. Following these adjustments, a fix was implemented to address specific issues identified during the process.

    Current Status: The implemented fix has been successful, and the functionality of the data loads has been restored to normal operation. The team is actively monitoring the system to ensure stability and optimal performance.

    Actions Taken:

    • Successful implementation of the necessary fix to the load processes.

    • Continuous monitoring of the system post-implementation to detect and resolve any anomalies at an early stage.

  • Investigating
    Investigating

    Incident Description: We are currently managing an issue related to delays in data loads to designated data destinations. This incident has been reported by our Internal Alert system and is under thorough investigation by our technical team.

    Current Status: Our technical team is actively investigating the root cause of these delays to implement a resolution as quickly as possible. We are committed to minimizing the impact this may have on your operations.

    Impact: Users might experience delays in data availability. We recognize the inconvenience this may cause and are making every effort to address the delays promptly.

    Actions Taken:

    • Immediate prioritization of the incident by our technical response team.

    • Ongoing investigation to identify and rectify the underlying cause of the data load delays.

    Next Steps: We will continue our efforts to resolve this issue and plan to provide a detailed update by tomorrow morning. Our goal is to restore normal service operations as swiftly as possible and prevent future occurrences.

Data Delivery Delay to Destination
  • Resolved
    Resolved

    Details of Resolution:
    We have identified and corrected a configuration issue that was causing delays in our data transfer processes. This resolution was crucial for ensuring the smooth operation of our services.
    Following this correction, I am pleased to inform you that all pending data loads have been successfully sent to their respective destinations.

    To further enhance the reliability of our services and prevent future occurrences of such issues, we are conducting a comprehensive review of our current systems and processes. The purpose of this review is to pinpoint potential vulnerabilities and to make necessary improvements.

  • Monitoring
    Monitoring

    Update on Extraction/Load Processes
    We are pleased to provide you with an update regarding the recent adjustments we made to our extraction and load processes. The fix has been successfully implemented, and our team is actively monitoring the system to ensure that everything is operating smoothly.

    As of now, all extraction processes and data loads are functioning as expected. We will continue to keep a close eye on the system to address any potential issues promptly.

  • Investigating
    Investigating

    We want to inform you that we are currently addressing reports concerning delays in data loads to your designated data destinations. Our technical team is diligently investigating to determine the cause and promptly rectify the situation.

    Important Information for You:

    • Data Availability Delays: Some users may experience data availability delays. We are actively working to minimize these delays and appreciate your patience.

    • Priority Attention: Please be assured that resolving this issue is our top priority as we aim to minimize any impact on your operations.

    We understand the critical importance of our services to your daily operations, and we are committed to swiftly resolving this issue. We will provide a detailed update by tomorrow morning as we continue to work on mitigating any disruptions.

Scheduled Maintenance Window
  • Completed
    May 05, 2024 at 6:00 PM
    Completed
    May 05, 2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    May 05, 2024 at 12:00 PM
    In progress
    May 05, 2024 at 12:00 PM
    Maintenance is now in progress
  • Planned
    May 05, 2024 at 12:00 PM
    Planned
    May 05, 2024 at 12:00 PM

    We will be conducting a scheduled maintenance on our systems starting May 5th at 6 AM CST and concluding by 12 pm CST.

    There may be some temporary delays in data extraction or load jobs during this window. Any extraction or load jobs that are impacted as a result of this maintenance will be automatically restarted upon the completion of our maintenance

    We appreciate your understanding as we continue to enhance our services.

May 2024 to Jul 2024

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